Trust & support

RETURNS & REFUNDS

Start every return or order-resolution request through the Contact page. Do not ship an item back until VELGLOSS has provided written return instructions.

Requesting a return

Include the order number, the item and color, the reason for the request and photographs when the product arrived damaged, incomplete or different from the order.

Review of a request

Eligibility is assessed from the order record, the condition of the item and the reason for the request. VELGLOSS will explain the available resolution and, when a return is approved, provide the return destination and shipping instructions.

Damaged or incorrect orders

Keep the product, packaging and shipping label while the request is reviewed. Clear photographs help document damage in transit, missing contents or an incorrect item.

Refunds

An approved refund is issued to the original payment method after the required review. Financial institutions and payment providers may need additional time to display the credit.

Color and product use

Color can vary by screen, lighting, leather type and existing finish. Always test the selected color on a small, hidden area and follow the product instructions. This testing guidance does not limit rights that apply under consumer law.

Questions

Use the Contact page before sending any product. Include enough information for the order and issue to be identified without submitting full payment-card details.